Refund and Returns Policy

 Effective Date: 07-06-2024

At Wood Trend by Tulsi Art, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your rights and responsibilities.

 1. Returns

Eligibility for Returns:

To be eligible for a return, your item must be:

– Unused and in the same condition that you received it.

– In its original packaging with all tags and labels attached.

– Accompanied by the original receipt or proof of purchase.

Return Period:

You have [7] days from the date of delivery to return an item. Items returned after [30] days will not be eligible for a refund or exchange.

 2. Non-Returnable Items

Certain items are non-returnable, including:

– Custom-made or personalized items.

– Items marked as final sale.

– Gift cards.

– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

 3. Return Process

Initiating a Return:

To initiate a return, please contact our customer service team at info@woodtrend.in with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection:

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 days.

 4. Refunds

Refund Method:

Refunds will be issued to the original form of payment. Please allow [7-10] days for the refund to be processed and appear in your account.

Partial Refunds:

Partial refunds may be granted in the following situations:

– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

– Any item returned more than [30] days after delivery.

 5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@woodtrend.in

 6. Damaged or Defective Items

Reporting Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@woodtrend.in . Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund as quickly as possible.

 7. Cancellations

Order Cancellations:

Orders can be canceled within [24 hours] of placing them for a full refund. After [24 hours], cancellations may not be possible as the order might have already been processed.

 8. Contact Us

If you have any questions about our refund and return policy, please contact us:

Wood Trend by Tulsi Art