Shipping Policy
Effective Date: 07-06-2024
At Wood Trend by Tulsi Art, we aim to provide you with exceptional service and a seamless delivery experience. Please review our shipping policy to understand how we handle orders, shipping, and delivery.
1. Order Processing
Processing Time:
All orders are processed within [2-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom Orders:
Custom and made-to-order items may take longer to process. The estimated processing time for custom orders will be provided at the time of purchase.
2. Shipping Rates and Delivery Estimates
Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs depend on the destination, size, and weight of the package.
Delivery Estimates:
Delivery times vary based on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
– Standard Shipping: [5-7] business days
– Express Shipping: [2-3] business days
– International Shipping: [10-15] business days
Please note that these are estimates and actual delivery times may vary.
3. Shipping Carriers
We use a variety of shipping carriers to deliver your orders. The carrier selected for your order depends on the shipping method chosen and your location.
4. Order Tracking
Tracking Information:
Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
5. International Shipping
Availability:
We offer international shipping to many countries. Please check the shipping options available at checkout.
Customs and Duties:
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wood Trend by Tulsi Art is not responsible for these charges if they are applied and are your responsibility as the customer.
6. Shipping Address
Accurate Address:
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
P.O. Boxes:
We do not ship to P.O. boxes. Please provide a physical address for delivery.
7. Damaged or Lost Packages
Damaged Packages:
If your order arrives damaged, please contact us immediately at [Email Address] or [Phone Number] with your order number and a photo of the damage. We will work with you to resolve the issue promptly.
Lost Packages:
If your package is lost in transit, please contact us at [Email Address] or [Phone Number]. We will initiate an investigation with the shipping carrier and keep you informed throughout the process.
8. Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by factors outside our control, such as weather conditions, shipping carrier delays, or customs processing for international orders.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Wood Trend by Tulsi Art